Privacy Policy

1. Introduction

ZeroCarbon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our carbon accounting and compliance platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Carbon emissions data and activity logs
• Payment and billing information
• Communications with our support team

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data and error reports

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our carbon accounting services
• Processing carbon footprint calculations and reporting
• Generating compliance reports and documentation
• Improving our platform and developing new features
• Communicating with you about services and updates
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform
• Carbon Offset Partners: Verified project providers (only transaction data)
• Compliance Authorities: When required by law or regulation
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• GDPR-compliant data handling practices
• Access controls and authentication protocols

We never store blockchain private keys or wallet passwords.

6. Blockchain and Public Data

Certain transactions, such as carbon credit purchases and verifications, are recorded on public blockchain networks. Once recorded, this data is permanent and publicly visible. We use pseudonymous addresses to protect your identity, but blockchain transactions cannot be deleted or modified.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing activities
• Restriction: Request restricted processing of your data

To exercise these rights, contact us at privacy@zerocarbon.com.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential functionality (login sessions, security)
• Analytics (usage patterns, feature adoption)
• Performance optimization

You can control cookies through your browser settings, though this may affect platform functionality.

9. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Carbon emissions data may be retained longer for compliance reporting purposes. You can request deletion of your account and associated data at any time, subject to legal retention requirements.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. The "Last Updated" date at the top indicates the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: